Weddings by Lo shall have the legal right at any time, without prior notice, and at our sole discretion, to revise these Terms or impose new terms and conditions with respect to access to or use of the Website and/or purchases made on the Website. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on the Website. You should check these Terms periodically for any modifications or revisions. Continued use of the Website after we post changes to these Terms constitutes your acceptance of the changes.
Weddings by Lo does not accept returns, cancellations, or exchanges unless the purchased item is defective. If you receive a defective item, you may exchange the item or receive a refund on that item by contacting our customer service department within 15 days. Please contact one of our friendly customer service representatives at firstname.lastname@example.org with details of the product and its defect.
Online merchandise must be returned via UPS, Fed Ex, or the United States Postal Service. Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to Weddings by Lo. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
An order is not binding until it is accepted by Weddings by Lo. For an order to be accepted by us, payment must be received and approved, we must accept the order and issue a confirmation, and we must confirm order is deliverable in a reasonable time before your event. Weddings by Lo will establish what is a reasonable time.
Once your order is placed with Weddings by Lo, it will take approximately 10 –16 weeks for delivery of bridal gowns and wedding party apparel. In-stock merchandise will be shipped within 1-3 weeks. Allow approximately 2 – 6 weeks for delivery of accessories. We recommend completing your order promptly, as Weddings by Lo may discontinue styles and colors or increase prices with or without notice. You should also allow extra time for alterations and a possible replacement, if a flaw or problem occurs. If you have any questions regarding delivery times, please contact us at email@example.com.
WE RECOMMEND HAVING A PROFESSIONAL TAKE ALL OF YOUR MEASUREMENTS. For more information, view our Measurement Guide. Weddings by Lo’s sizing charts establish a standard size. Your measurements are taken to determine the closest size. The dress you order will not be custom-made to your exact measurements; therefore, alterations will be necessary to custom fit the dress. It is extremely important that you order a size to fit the largest part of your body. If you are in between sizes, we recommend ordering the larger size and having the dress altered down. We are not responsible for measurements sent online or changes to your size for any reason, including but not limited to pregnancy, weight loss or weight gain. If a dress is too small for whatever reason, time permitting, extra fabric can be ordered from customer service at an extra charge. Please note that extra fabric may be cut from a different bolt of fabric, which may result in a slight dye lot variation from your dress(es). Please read the Dress Colors and Swatches section below for more information on colors.
For detailed information about sizing, visit our Measurement Guide section.
Dress Colors and Swatches
Online images of product colors and actual dress and swatch colors may vary due to display and monitor settings. For products available in multiple colors, the color names will be displayed on the product page. For certain products such as bridesmaid dresses, we are able to display an image of available colors.
Please contact customer service with questions regarding dress colors at firstname.lastname@example.org.
Delivery and Shipping
When we receive your merchandise, we will inspect it for style, color, size and defects, then ship the merchandise directly to the shipping address provided when you placed your order. You will be sent an email with tracking information and may be required to sign for the package once received. If a package is returned to us undeliverable, you are responsible to pay the re-shipping and handling of the merchandise. If your email address and/or shipping address changes, it is your responsibility to notify us.
Shipping and Handling
We ship to almost any address in the world. Carriers do not always deliver to select countries and certain products cannot be shipped to international destinations due to designer restrictions. If you order an item that we are unable to ship to your destination, we will contact you with any alternative shipping methods or provide the option to cancel the undeliverable items.
We ship packages via FedEx, UPS and United States Post Office. Your package will be shipped using the most efficient and cost effective carrier to your address. Shipping and handling costs depend on the shipping method you choose (Standard, 2-day, next day, etc.), the weight of the item, and the destination. Depending on your location, several shipping methods may be available. For merchandise shipping outside the continental U.S., our shipping and handling rates cover the cost to ship your merchandise. It does not cover any VAT taxes, customs, or duty charges a country may impose on the receiver of the package. Legal title to purchased products passes from Weddings by Lo to you upon shipment from our facility, and we are not responsible for any loss or damage that occurs during shipping. For more information regarding shipping, view our in-depth shipping section.
Most of our packages do not require a signature at delivery, however there may be exceptions. Therefore, we strongly recommend using a shipping address that has a receiving person to sign for the package. When the package leaves our shipping department, you will be emailed the carrier’s name, tracking number and the shipping date. To receive the package in a timely manner, we suggest using a work address or residence where someone can sign for the package.
All special ordered merchandise is brand new from Weddings by Lo. Once we receive your merchandise we will carefully inspect the gown for correct style, sizes, colors, and defects and immediately ship the merchandise to you. Upon receipt you must inspect your merchandise immediately. If you feel your merchandise is defective, you must contact us within 15 days of receiving the merchandise for a return authorization (email@example.com). Please explain in detail your issue or concern. If we determine that your claim of defect is valid, our customer service department will authorize the return or exchange and you may begin the process. All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects. If we find that the merchandise is not defective or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.
We shall not be liable for any delay or failure to perform any of our obligations to the extent such delay or failure is due to circumstances beyond our reasonable control, including but not limited to, fires, floods, explosions, accidents, acts of God, declared and undeclared wars or riots, strikes, lockouts or other concerted acts of workmen, acts of government, shortages of materials or any government act, omission, regulation, license, order or rule.
All products that are special ordered may be subject to delays in manufacturing, shipping or unavailability of styles or colors ordered. Our legal liability for non-delivery of these items by the event date, for whatever reason, is limited to a full refund of the retail price you paid for those items.
IN NO EVENT WILL WEDDINGS BY LO, THE WEDDING SHOPPE, INC. OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND SUSTAINED FROM ANY CAUSE RELATING TO THE PRODUCTS SOLD ON THE WEBSITE OR ARISING OUT OF ANY LEGAL THEORY, WHETHER CONTRACT, NEGLIGENCE OR STRICT TORT LIABILITY. IN NO EVENT WEDDINGS BY LO BE LIABLE TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PRODUCTS SOLD ON THE WEBSITE, IN AN AMOUNT EXCEEDING THE PURCHASE PRICE OF THE PRODUCTS PURCHASED ON THE WEBSITE. ANY LAWSUIT BY YOU AGAINST WEDDINGS BY LO, THE WEDDING SHOPPE, INC. OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES, ARISING OUT OF OR RELATING TO THE SUBJECT PRODUCTS, MUST BE FILED WITHIN ONE YEAR FROM SHIPMENT OF THE PRODUCTS BY WEDDINGS BY LO.
Special Offers and Promotional Codes
Weddings by Lo may periodically present special offers with the purchase of selected merchandise. These special offers will be displayed on the www.weddingsbylo.com home page and occasionally the product page of qualified merchandise. To receive a special offer, you will need to add the selected merchandise into your shopping cart and follow the steps until you complete the order process.
We sometimes make available an alphanumeric code that can be used for promotions on the Website. These promotional codes may be found in print and/or online advertisements, through our newsletter, presented on the Website or circulated at events and through other means. Some of the specials offered by entering a promo code during checkout include free shipping, volume discounts, etc. The provisions for a promo code will be included with the code itself. If an expiration date or other condition is stipulated, please reference where you acquired the code for the exact requirements. Please note that promo codes are not redeemable for cash, and you must spend more than the discount price in order for a promotion to be applied.
Promotional codes shall not be applied to previous purchases.
Through our shopping cart we accept Visa, MasterCard, Discover, American Express and PayPal. All payments must be in U.S. currency only.
While Weddings by Lo strives to provide accurate pricing information, pricing or typographical errors may occur. We will not confirm the price of an item until you place your order. In the event that an item is listed at an incorrect price, we have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Weddings by Lo does not charge sales tax for any products shipped outside the state of Minnesota. All orders shipping within Minnesota will be charged the appropriate state and local sales taxes. You are solely responsible for any use taxes due in connection with taxable products purchased.
Shipments to destinations outside of the United States may be subject to additional taxes and fees, including but not limited to customs fees, excise taxes, and import duties. You are responsible for paying all such additional charges. You are also responsible for ensuring that the products you ordered may be legally shipped into the destination country. We are not responsible for any shipments that are seized, confiscated or destroyed by government authorities in connection with an international shipment.
Weddings by Lo attempts to be as accurate as possible in its product descriptions; however if you find a product is not as described, please contact us at firstname.lastname@example.org.
Effective as of June 7, 2016.